What to do when you make a mistake

No one is perfect and sometimes we screw things up. Admitting to a mistake can be very hard. What if the client looses faith in your ability? What if they get upset? How will it affect the relationship.

In this live I share what we do when we screw up:

  • We do an investigation
  • Once we have the facts we arrange a call
  • We are open and honest with the client
  • We look for a way forward and solution

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